"I took part and started up their machine. It's worked well from day one. We have a personal contact. They call me directly and I then go out and perform service or repair work – whatever is needed. Through the agreement, we also monitor the status of the machine," says Fredrik Norlinder.
"A phone call is often enough to get things worked out pretty quickly," says Viktor Eriksson.
Downtime can be very costly, and the job of getting the machine up and running as soon as possible can be crucial. Thanks to the well-oiled partnership, the machine has only stood still just a few days in the past year.
"Because the production rates are so much higher now, the stops are not as noticeable. But, it's still great to not have to worry so much about service and just keep working," says Viktor Eriksson.